Refund Policy
30-Day Money-Back Guarantee: We want you to be completely satisfied with ScribeFlux PRO. If the software does not meet your expectations or does not run smoothly on your computer, you are entitled to a full refund within 30 days of your initial purchase.
1. Eligibility for Refunds
Our refund policy applies to all ScribeFlux PRO purchases processed through our authorized reseller FastSpring (Bright Market, LLC):
- Monthly Subscription: Refundable within 30 days of the initial purchase or first charge.
- Annual Subscription: Refundable within 30 days of the initial purchase or annual renewal.
- Lifetime License: Refundable within 30 days of the one-time purchase.
2. Conditions & Process
We believe in a hassle-free, customer-friendly refund process:
- No Questions Asked: While we appreciate feedback to improve ScribeFlux, you are not obligated to justify your refund request.
- Hardware Incompatibility: If your system lacks GPU acceleration or has hardware limitations preventing optimal transcription performance, we will gladly issue a prompt refund.
- License Deactivation: Upon issuing a refund, the associated license key will be deactivated. You may continue to use the Free tier (Tiny & Base models) indefinitely.
3. How to Request a Refund
You can request a refund through either of the following straightforward channels:
- Via TRSoft Support: Send an email to [email protected] with your order number or the email address used during checkout. Our team responds within 24 hours.
- Via FastSpring Consumer Support: Use the link in your FastSpring receipt email or visit fastspring.com/consumer-support/ to look up your order (e.g. TRSOFT...) and request assistance or cancellation directly.
4. Refund Processing Time
Once a refund is approved by our team or through FastSpring, it is processed immediately. Depending on your financial institution or card issuer, the funds will reappear on your original payment method within 3 to 7 business days.
5. Chargebacks & Disputes
We strongly encourage you to reach out to us first if you encounter any billing discrepancy. We are committed to resolving any issue fairly and quickly without requiring costly and slow bank chargebacks.